FAQ

Q1 What are the check-in and check-out time?

Check-in is from 15:00 and check- out before 11:00 on the next day.

Q2 What is the latest check-in time?

To ensure your dining quality, please kindly contact us in advance if your arrival is after 18:00.

Q3 Can luggage be stored if arriving early or after checking out?

Of course. Simply register with a staff upon early arrival.

Q4 Is there any parking lot?

Yes, there is parking available outside the campus, and a staff will guide you to your designated spot upon arrival.  

Q5 Are meals included in room reservations? What are included in the 3 meals? 

3 meals are included in the standard room reservation per night. 3 meals offered are afternoon tea, dinner, and the next day breakfast. However, meal contents are adjusted quarterly which are subject to availability upon check-in. 

Q6 Is there parcel collection service ?

Yes, we offer mail and package handling services. Please inform us after completing your room reservation.

Q7 Is late check-out available? 

Yes, if there is a need for late check-out, a fee of NT$1500 per hour will be charged.

Q8 Are pets allowed in the rooms?

Pets are allowed in the Starry Sky Dome Tent, with a cleaning fee of NT$1000 per pet. Please refer to the [Furry Kids Notice] for details.

Q9 Is there internet access in the campus?

Free Wi-Fi is available in the campus. 

Q10 Are there any baby and toddler supplies?

Yes, we provide cribs, baby bathtubs, and bottle sterilizers. However, due to limited quantities, please inform us proactively after completing your room reservation.

Q11 Is B.H. Restaurant open to the public?

Currently, B.H. Restaurant is not open to the public for dining. However, we do offer venue rental with meals included. Please feel free to contact us for any inquiries..

Q12 What disposable amenities are not provided?

In response to environmental protection, we no longer provide bottled water, toothbrushes, combs, cotton swabs, razors, dental floss, and shower caps. Bottled water in guest rooms is now replaced with sterilized steel cylinders water bottles, which can be refilled at the campus's water dispensers for multiple uses.

Q13 What information is required upon arrival at B.H. Glamping after completing the online booking?

Upon check-in, provide the name under which the reservation was made online and the booking number for verification purposes.

Q14 Can an invoice be issued under a company's Business ID number for accommodation?

Yes, please note that if your order is booked through our customer service or the official website of B.H. Glamping, an electronic invoice can be issued upon check-in.

Q15  Is National Travel Card (國旅卡) accepted?

Currently, B.H. Glamping is not a contracted merchant for the National Travel Card program.

Q16 Can I use credit cards for payment on-site?

 Sure, we accept credit cards and Apple Pay for payment.

Q17 Can an extra bed be provided?

To ensure a comfortable accommodation, each room is recommended for a maximum of four guests. If there is a need for an extra bed, please inform us proactively after booking.

Q18 What are the additional charges for extra guests, and what is provided?

Infants and children under 3 years old (excluding) are free of charge. Additional charge of NT$1000 for children aged 3 to 6 years old with breakfast and DIY workshop included. 
Additional charge of NT$3500 for children aged 7 to 12 years old with three meals and DIY workshop included. 
Additional charge of NT$4500 for guests aged 13 and above with three meals and DIY workshop included. 

Q19 Can I specify a room type?

Due to limited availability and the unique themes of each room, with differences in furnishings and bed types, we regret that we cannot accommodate requests for specific room type.

Q20  Are there any discounts for birthday celebrants of the month?

We currently offer birthday celebration package. Please feel free to contact us for further details.

Q21 How will reservations be handled if unable to check-in as scheduled due to weather conditions?

In the event of force majeure circumstances such as typhoons, earthquakes, pandemics, etc., we will follow the government announcements regarding work or school closures in the affected areas. Reservations can be cancelled free of charge or the deposit can be retained for three months.

Q22 Can I reschedule my reservation?

As B.H. Glamping is located near to a mountainous area, raw materials need to be prepared in advance. If you need to postpone your reservation, please kindly inform us 3 days prior to the check-in date (excluding the check-in day).

Q23 What are the cancellation rules?
Cancellation and refund policy: 
Cancellation requests must be submitted using the B.H. Glamping cancellation form, signed by the guest, and returned for processing. Refund procedures begin upon receipt of the cancellation form by B.H. Glamping.  

1.Cancellation made at least 14 days (including the check-in day) prior to the scheduled stay will receive a full refund of the room rental fee (1% handling fee will be deducted). 
2.Cancellation made 10 to 13 days (including the check-in day) prior to the scheduled stay will receive 70% of the room rental fee (1% handling fee will be deducted). 
3.Cancellation made 7 to 9 days (including the check-in day) prior to the scheduled stay will receive 50% of the room rental fee (1% handling fee will be deducted). 
4.Cancellation made 4 to 6 days (including the check-in day) prior to the scheduled stay will receive 40% of the room rental fee (1% handling fee will be deducted). 
5.Cancellation made 2 to 3 days (including the check-in day) prior to the scheduled stay will receive 30% of the room rental fee (1% handling fee will be deducted). 
6.Cancellation made 1 day (including the check-in day) prior to the scheduled stay will receive 20% of the room rental fee (1% handling fee will be deducted). 
7.Guests who cancel on the day of the scheduled stay will forgeit the entire amount paid and will not be eligible for any refund. 
8.Refunds will be processed as a single transaction to one account and cannot be split into multiple refunds. Please note that the amount will be rounded to the nearest dollar if there is a decimal. 

If you have any further questions, please feel free to call us or join our official Line account, where our dedicated staff will be happy to assist you! 

☎️Reservation hotline: 049 289 5688
Official line: @balanhill